Customer Support, YSG Solar

Welcome to the YSG Solar support desk. We’re delighted you’ve picked us as your solar companion. Now that your system is up-and-running, we want to provide the best possible support moving forward. With this in mind, we’ve outlined our support system below.

 

How to contact us?

support@ysgsolar.com

[NY] 212.389.9215 / [CA] 415.960.3144

 

You can contact us via your preferred method - email or call - to report any issues. Even if it’s just a quick question about your solar system, please reach out. We strive to be as responsive as possible, but given the large volume of people contacting YSG each day, replies can take up to 72 hours. Please bear with us, we will get back to you as soon as possible. In addition, solar systems with monitoring functionality will notify us of any system failures.

 

What happens next?

Once you’ve reported your support issue, we will act to resolve the problem as efficiently as possible. With the information you’ve provided, we’ll troubleshoot remotely to see if we can solve things quickly. After completing the remote troubleshooting, if the problem cannot be resolved, we will contact you to schedule a visit from one of our technicians, at your convenience, of course.


Operations & Maintenance

YSG Solar is also keen to offer O&M support for all residential, commercial & utility-scale solar panel installations. Years of technical expertise have equipped us with the tools to resolve a wide range of solar system issues and we’re eager to use this experience to help. To find out if we can resolve your specific issue, get in touch now using the email address or phone numbers listed above.

 

If you have any further questions for the YSG Solar Support Desk, or general queries, please reach out to us.

What Our Customers Are Saying

  • David delivers! A true professional that talks at any level in discussing complex systems. David staff is knowledgeable about the product and is efficient installer. I would highly recommend them. David's team delivers!

    Chris S, Batavia, NY
  • I thought that this would be a good investment towards my retirement. The time will never be better do to solar energy the federal government provides tax credit and I would not hesitate to do it.

    Gerald Singleton, Queens, NY
  • YSG Solar is the best company when it comes to price of the system, quality of materials, and workmanship. I checked about 7 different companies and YSG offered the best system with the most up to date, state of the art, solar equipment.

    Anthony D, Huntington, NY
  • Love being a Solar family now! My utility bill has dropped to next to nothing. YSG Solar was a fabulous company to deal with. Everything they said they would do, they did. The job was completed quickly and professionally with no hiccups.

    George T, Washingtonville, NY
  • residential solar panels Hamburg, NY

    I had a 7kw solar system installed in July of 2012 by YSG and I'm thrilled with with the outcome, My first bill was under $20 and I have an inground pool and the pump that runs 12 hrs. a day, July and August were hot and the air conditioning ran just about every day all day.

    Rod, Hamburg, NY
  • home solar panel installation, East North Port, NY

    I was most satisfied with the professionalism of everyone from YSG. I would like to recognize Dave for his exceptional service on my project.

    Danny G, East North Port, NY
  • residential solar panel installation in Garden City, NY

    Very knowledgeable courteous would highly recommend the crew was extremely professional.

    Fiona B., Garden City, NY
  • home solar installation in West Islip, NY

    I was most satisfied with the way that it was installed. They cleaned up everything and we had no problems with the Installation

    Vincent D., West Islip, NY
  • home solar panel installation, West Seneca, NY

    I was most satisfied with how they handled all of the paperwork and all the work permits. I recommend them all the time and send their contact information to everyone any chance that I get. I was very happy with them.

    Gina S., West Seneca, NY
  • residential solar panel array in Huntington, NY

    We received rebates for making our home more energy efficient from both the utility company and the government.

    Robert F., Huntington, NY
  • My electric bill last month was $28.48!!! I can't wait to see the summer bills.

    Richard F., Grand Island, NY
  • The quality of the work and professionalism of the staff was outstanding.

    Andy G., Island Park, NY
  • I would like to thank the staff at You Save Green for doing a good job and their professionalism. I would and will recommend them for solar installations.

    Beverly C., Freeport, NY
  • Very nice crew , polite and efficient. advised me of numerous details along the w ay and lived up to everything they promised. would highly recommend them to all.

    Eddie S., Brooklyn, NY
  • I have to say your workers at YSG Joshua, Henry & Nelwin are terrific! They are going above and beyond and doing a great job. Thanks again.

    Mercedes V., Howardbeach, NY
  • I was most satisfied with the workmanship. It was excellent. Both of my neighbors have used them, and a friend of mine used them. I hand out their paperwork to anyone that's interested in saving money.

    Larry G, Huntington NY
  • I am very happy with the solar system! it is producing very nicely and will probably beet the annual estimate you gave me.

    David W., Palmyra, NY
  • I was most satisfied that they worked long hours and did a really fast job.

    Colean C., West Babylon, NY